REFUND AND CANCELLATION POLICY

• Elite Sports Academy agree to offer make up sessions to those participants who miss sessions due to illness/injury. A doctor’s note must be provided in order to redeem any missed sessions. This must be communicated and agreed with the Elite Directors.

• Elite Sports Academy will however reserve the right to offer a makeup session on a specific day and time to cover any cancelled classes.

• If the scheduled makeup session is not attended, no refund or further credit note will be made available (makeup sessions must be completed within the same school term)

• No refunds will be offered/available for any cancelled activities outside of the control of Elite Sports Academy (i.e. inclement weather, venue cancellation, maintenance and National or Religious Holiday dates)

• Once payment is received, registrations and or bookings cannot be cancelled.

• If any parent registers and pays for activities with Elite that then clash with activities starting at a later date with other school/provider activities, no refund will be given. Makeup sessions will be provided.

 

• No refunds can be given without agreement from the Directors.

• If and when a refund is agreed for illness or injury payment terms will be 45 days from the date the refund is agreed (admin fee of AED 50 will be applied).

 

Elite Sports Academy reserves the right to cancel any of its ‘events’. Events to include but not restricted to;  

  • Coaching sessions
  • Facility rentals
  • Holiday camps
  • Tournaments
  • Any event planned and delivered under the Elite Sports Academy umbrella

 

Event Cancellation by Elite

 

Elite reserves the right to cancel an event due to low enrolment, which would make the event non-viable. If Elite cancels an event, registrants will be offered an alternate venue, day or time to replace the cancelled event. Should circumstances arise that result in the postponement of an event, registrants will have the option to transfer the registration to alternate venue, day or time, or to the rearranged event.

 

No refunds will be offered to those customers who have paid be it partly or in full for a cancelled event.